Refund policy

Last updated: October 29, 2026

At CabLockr, we want you to understand your options if your purchase does not meet your expectations.

For return, exchange or refund assistance, contact info@cablockr.com.

This policy applies to purchases made directly through cablockr.com. It does not limit any rights you have under applicable consumer law.

1. Return Period – 90-Day "Love It or Return It" Guarantee

You may request a return within 90 days of receiving your order.

To start a return, email [SUPPORT EMAIL] with your order number and the item you wish to return. A reason is helpful but is not required unless relevant to your request.

2. Return Eligibility

To qualify for a change-of-mind return within the 90-day guarantee period:

- The lock may have been installed and used, but it must be in good working condition, with no damage beyond normal use (for example, no cut cable, broken housing or forced lock).
- All included components must be returned, including all keys (3 keys are supplied with each lock) and the protective sleeve.
- The original packaging should be returned where possible.

For security reasons, a lock returned without all of its keys cannot be resold and may not qualify for a change-of-mind refund. If you have lost a key, contact us before sending your return so we can explain your options.

These conditions do not affect your rights regarding defective, damaged, incorrect or misdescribed items.

3. How to Start a Return

Email info@cablockr.com and include:

- Your order number or other proof of purchase.
- The item you wish to return.
- Whether you are requesting a refund or exchange.
- Details of any damage, defect or incorrect item, where relevant.

We will review your request and provide the return instructions and correct return address.

Please contact us before sending a parcel so we can identify your return and direct it to the appropriate location. The business address shown elsewhere on our website is not necessarily the return address.

4. Return Shipping Costs

For an eligible change-of-mind return, customers are responsible for arranging and paying for return shipping. Please contact info@cablockr.com for return instructions before sending your item.

For defective, damaged or incorrectly supplied items, CabLockr will arrange an appropriate resolution and cover necessary return shipping costs where the issue is our responsibility or applicable law requires it.

If a return label fee or other permitted charge applies, its amount will be disclosed before you agree to it.

If you arrange your own return shipment, we recommend using a tracked service and keeping proof of postage.

5. Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, is defective (for example, the lock does not open or close correctly, or a key does not work) or differs from what you ordered, contact info@cablockr.com promptly.

Include your order number, a description of the issue and photographs where reasonably available.

We may request further information to assess the issue, but photographs are not an absolute condition for exercising statutory rights.

Depending on the circumstances and applicable law, the resolution may include a replacement, repair or refund. You do not need to purchase a replacement before contacting us.

6. Refunds

Once we receive your return, or sufficient evidence where applicable, we will assess it and notify you of the outcome.

Approved refunds are issued within 4 business days, subject to any shorter deadline required by law.

Refunds are normally issued to the original payment method. An alternative method will be used only where necessary and agreed with you or permitted by law.

Your bank or payment provider may require additional time to display the funds after we issue the refund.

If a refund is declined, we will explain the reason and how to contact us about the decision.

7. Original Shipping Charges

For a change-of-mind return, original shipping charges are non-refundable, except where applicable law requires otherwise.

For defective, incorrect or undelivered orders, shipping charges will be refunded where required by applicable law.

Any lawful deduction will be explained before the refund is finalized. We do not apply undisclosed restocking fees.

8. Exchanges

If you would like to exchange an item, for example for a different color, contact info@cablockr.com.

Exchange availability depends on stock and the condition requirements applicable to your return. We will explain any price difference or shipping charge before you agree to the exchange.

If an exchange is unavailable, we will explain any refund option available under this policy or applicable law.

9. Order Cancellations

To request a cancellation, email [SUPPORT EMAIL] as soon as possible with your order number.

We will try to stop fulfillment, but a voluntary cancellation may not be possible once processing or dispatch has begun. If the order has shipped, the applicable return procedure may apply.

This does not affect any statutory cancellation rights.

10. Promotional Purchases and Bundles

Eligible promotional purchases are refunded based on the amount actually paid.

For bundles or offers involving multiple locks, any conditions affecting partial returns will be disclosed with the offer before purchase. We will explain the applicable refund calculation when reviewing your request.

Sale pricing alone does not remove rights relating to defective or misdescribed goods.

11. Gifts

If you received an item as a gift, contact us with the order number or other proof of purchase.

We can explain the available return options. Refunds normally go to the original purchaser's payment method. Store credit will be offered only where available and accepted; it will not replace a refund you are legally entitled to receive without your agreement.

12. Your Consumer Rights

This policy provides our voluntary return arrangements in addition to applicable legal protections.

Nothing in this policy excludes mandatory warranties, statutory cancellation rights or remedies for goods that are defective, damaged, incorrectly supplied or not as described.

Where this policy conflicts with mandatory consumer law, the applicable legal requirement takes precedence.

13. Contact Us

For returns, exchanges and refunds:

CabLockr
Email: info@cablockr.com
Website: cablockr.com