Privacy policy

Last updated: October 10, 2026

Nollixe is operated by 9527-2852 Québec inc, located at 8405 Boul Viau, Saint-Léonard, QC H1R 2T6, Canada (“Nollixe,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit nollixe.com, purchase from our store, contact us or otherwise use our website and related services (the “Services”).

Our store is hosted on Shopify. Some information is processed by Shopify and other providers as described below.

For questions about this policy or to submit a privacy request, contact hello@nollixe.com.

This policy explains our practices. It does not replace any consent we are required to obtain under applicable law.

1. Personal Information We Collect

The information we collect depends on how you interact with us. It may include:

  • Contact and delivery information: your name, email address, telephone number, billing address and shipping address.
  • Order and payment information: products ordered, order history, returns, exchanges, payment status and transaction details. Payment providers process the payment credentials needed to complete your purchase. The information available to us depends on the payment service used.
  • Account information: where account features are available, your account identifier, preferences and information used to manage access.
  • Customer support information: messages, order references and other information you choose to provide when contacting us.
  • Device and browsing information: IP address, browser and device details, identifiers, pages viewed, interactions with the store and approximate location inferred from your IP address.
  • Marketing preferences: subscription choices, consent records and interactions with promotional communications, where applicable.

Please do not send full payment card details, passwords or unnecessary sensitive information in customer support messages.

2. How We Collect Information

We collect personal information:

  • Directly from you, when you place an order, contact us, create an account or subscribe to communications.
  • Automatically, through cookies and similar technologies, subject to applicable consent requirements.
  • From service providers, including Shopify, payment processors and shipping providers, when needed to operate the store, complete transactions or support customers.
  • From advertising partners, where applicable, in connection with interactions with our advertisements.

3. How We Use Your Information

We use personal information for the following purposes:

  • Orders and delivery: processing payments, confirming purchases, fulfilling and shipping orders, and handling returns, exchanges or refunds.
  • Customer service: answering questions, investigating delivery issues and communicating about orders or accounts.
  • Store operation and improvement: maintaining website functionality, remembering preferences and understanding how visitors use the Services.
  • Marketing: sending promotional communications and supporting advertising or personalization, where permitted and subject to applicable consent and opt-out requirements.
  • Security: detecting fraud, protecting accounts and transactions, and investigating misuse of the Services.
  • Legal and administrative purposes: keeping required records, responding to valid legal requests, resolving disputes and enforcing applicable terms.

Where European Economic Area or United Kingdom data protection law applies, our legal bases may include:

  • Performing a contract or taking steps at your request before entering into a contract.
  • Complying with legal obligations.
  • Your consent.
  • Legitimate interests, such as operating and securing our business, where those interests are not overridden by your rights and interests.

You may contact us for information about the legal basis applicable to a particular use of your information.

4. Cookies and Similar Technologies

Cookies and similar technologies can support essential store functions, remember preferences, measure website activity and support advertising.

Non-essential technologies are used subject to the consent requirements that apply to you.

Where available, use the website’s cookie settings to review or change your choices. You can also manage cookies through your browser. Blocking certain cookies may affect features such as checkout or saved preferences.

Cookie choices may need to be renewed when you change browsers or devices or clear stored cookies.

Consent to receive marketing emails is separate from cookie preferences.

5. How We Share Information

We may disclose personal information to:

  • Shopify and operational service providers, including payment processors, shipping and fulfillment providers, website support services and customer support tools, as needed for their functions.
  • Analytics and advertising providers, where used and permitted, to measure activity or support marketing, subject to applicable privacy choices.
  • Recipients you authorize, including services you choose to access through the website.
  • Professional advisers and authorities, where needed to comply with law, obtain advice, prevent fraud, resolve disputes or protect legal rights.
  • Parties to a business transaction, where necessary in connection with a merger, acquisition, restructuring or similar transaction, subject to applicable safeguards and legal requirements.

Some disclosures for advertising may be considered a “sale,” “sharing” or “targeted advertising” under applicable privacy laws, even where no money is exchanged for the information.

Relevant opt-out choices are described in Section 9.

6. Our Relationship with Shopify

Shopify hosts our store and processes information to operate the Services. Information submitted to the store may be shared with Shopify and relevant third parties, including providers located outside your country.

Where Shopify Network Intelligence and Enhanced Services are enabled, Shopify may use information about interactions with our store, other merchants and Shopify to provide features that help protect, grow and improve our business.

For certain uses, Shopify acts independently and is responsible for handling related privacy rights requests.

To learn more, visit:

You can also contact us about information processed on our behalf.

7. International Processing

Our providers may store or process personal information in countries other than your country of residence.

Privacy laws in those countries may differ, and information may be accessible to authorities under local law.

Where required, we use applicable safeguards for international transfers. For information protected by European Economic Area or United Kingdom law, these may include adequacy decisions, Standard Contractual Clauses and relevant UK transfer arrangements.

Contact us for information about safeguards applicable to your data.

8. Information Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including:

  • Fulfilling orders and providing customer support.
  • Maintaining required accounting and transaction records.
  • Addressing disputes.
  • Meeting legal obligations.

Retention periods vary depending on the information involved and applicable requirements. Information is deleted or anonymized when no longer needed, subject to lawful retention requirements.

We use safeguards intended to protect personal information. However, no online system or transmission method is completely secure.

Keep your account access details confidential and avoid sending sensitive information through ordinary email.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • Access your personal information and obtain information about its use or disclosure.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Receive a portable copy of certain information.
  • Restrict or object to certain processing.
  • Withdraw consent where processing relies on consent, without affecting prior lawful processing.
  • Opt out of the sale or sharing of information or its use for targeted advertising.
  • Challenge a decision or appeal a privacy request response, where applicable.

To submit a request, email hello@nollixe.com.

We may ask for information reasonably necessary to verify your identity. Authorized agents may submit requests where permitted, subject to verification of their authority.

We respond within applicable legal time limits. Exceptions may apply, including where records must be retained by law.

We will not unlawfully discriminate against you for exercising your privacy rights.

Advertising Choices

Where applicable, visit our Data Sharing Opt-Out page, use available privacy settings or contact us.

Where legally required, we treat a supported Global Privacy Control signal as an opt-out request for the relevant browser or device and, where possible, an associated account.

Other browser “Do Not Track” signals are not treated as consent or opt-out instructions unless required by law.

Marketing Emails

You can unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us.

You may still receive essential transactional messages about purchases, deliveries or account matters.

10. Children’s Privacy

Our Services are intended for adult shoppers and are not directed to children.

We do not knowingly collect children’s personal information in circumstances prohibited by applicable law.

If you believe a child has provided personal information without required authorization, contact us so we can investigate and take appropriate action.

11. Third-Party Websites and Services

Our website may include links to external websites or services. Those providers’ privacy policies govern how they collect and use information.

For example, if you use an external parcel-tracking service, review its privacy policy before entering information.

This Privacy Policy does not govern independent third-party services.

12. Questions and Complaints

Contact hello@nollixe.com with privacy questions, requests or complaints.

Please explain your concern and provide enough information for us to respond, without including unnecessary sensitive data.

Depending on your location, you may also complain to a relevant regulator, such as:

  • The Commission d’accès à l’information du Québec.
  • The Office of the Privacy Commissioner of Canada.
  • Your local data protection authority.

13. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our Services, practices or legal requirements.

We will update the “Last updated” date above and provide additional notice or obtain consent where required by law.

14. Contact Us

Privacy contact - Nollixe

Email: hello@nollixe.com

Operator: 9527-2852 Québec inc

Mailing address:
8405 Boul Viau
Saint-Léonard, QC H1R 2T6
Canada

Website: nollixe.com