Shipping policy
Last updated: October 10, 2026
At Nollixe, we want you to know what to expect after placing your order. This policy explains our order processing, shipping and delivery procedures.
For shipping questions, contact hello@nollixe.com.
1. Shipping Destinations
We currently ship to US.
If your delivery address is not supported at checkout, please contact us before placing an order.
2. Order Processing
Orders are generally processed within 1 to 2 days after payment confirmation.
Business days exclude weekends and public holidays. Processing time is separate from transit time.
If an item is offered on preorder or has a different processing timeframe, this will be stated on the product page or before checkout.
If a significant delay affects your order, we will notify you using the contact information provided at checkout.
3. Estimated Delivery Times
After dispatch, standard delivery generally takes 7 to 10 days.
These timeframes are estimates unless a guaranteed delivery service is expressly offered. Actual delivery may be affected by carrier disruptions, public holidays, customs inspections or other circumstances.
If your order has not arrived within the estimated timeframe, contact hello@nollixe.com with your order number.
These estimates do not limit your rights concerning delayed or undelivered orders under applicable law.
4. Shipping Rates and Free Shipping
Available shipping methods and charges are displayed at checkout before payment.
Where a free shipping offer applies, its eligibility requirements—including any minimum purchase amount or destination restrictions—will be stated with the offer. Your final shipping charge will be shown at checkout.
5. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Once your order is dispatched, we will send a shipping confirmation. If tracking is available for your shipment, this message will include your tracking number or tracking link.
Tracking information may not appear immediately after dispatch. A shipping confirmation may be issued before the carrier records its first scan.
If you cannot find your confirmation email, check your spam folder or contact hello@nollixe.com.
6. Delivery Address and Order Changes
Please check your name, delivery address and contact details before completing your purchase.
If you notice an error, email hello@nollixe.com as soon as possible with your order number and the corrected information.
We will try to accommodate your request, but an address change or cancellation may not be possible once fulfillment has begun.
If an address issue results in a returned shipment, we will contact you to discuss the available options. Any applicable reshipping charges will be explained before you agree to them.
7. Customs, Duties and Import Taxes
For international orders, customs duties, import taxes or carrier clearance fees may apply depending on the destination.
The checkout or destination-specific shipping information will indicate whether these charges are included or payable separately. Charges not collected by Nollixe are determined by the relevant authorities or carrier.
Where additional charges may apply, we will disclose the information available to us before purchase. Customs processing may also affect delivery times.
8. Delayed or Missing Shipments
If tracking stops updating or your parcel does not arrive within the estimated delivery timeframe, contact hello@nollixe.com.
Please include:
- Your order number.
- Your tracking number, if available.
- A brief description of the issue.
We will investigate with the shipping provider and explain the next steps. Where a shipment is confirmed lost or undelivered, we will provide an appropriate resolution, including a replacement or refund where required by applicable law.
9. Packages Marked as Delivered
If tracking shows “delivered” but you cannot locate your parcel:
- Check your mailbox and any designated delivery location.
- Ask household members, reception staff or building management whether they accepted it.
- Review any delivery photograph or notice provided by the carrier.
- Contact us if the parcel remains missing.
A “delivered” tracking status does not automatically prevent us from investigating your claim or remove your applicable consumer rights.
10. Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, contact hello@nollixe.com promptly.
Include your order number, a description of the problem and, where possible, photographs of the item and packaging.
Please keep the packaging while we review the issue, if practical. We will explain the appropriate resolution and any return arrangements. You will not be required to pay return shipping where the issue is our responsibility or applicable law requires us to cover it.
11. Returned or Unclaimed Packages
If a parcel is returned because it could not be delivered or was not collected, we will contact you to discuss reshipment or refund options.
Any proposed deductions or additional shipping charges will be explained and will apply only where permitted by law.
12. Returns and Refunds
For returns after delivery, please refer to our Return and Refund Policy.
This Shipping Policy does not limit your rights relating to defective goods, incorrect items, delayed delivery or other protections provided by applicable consumer law.
13. Contact Us
For shipping and delivery assistance:
Nollixe
Email: hello@nollixe.com
Website: nollixe.com